IATA Airport Operations

About

Starting a career or wishing to expand your knowledge in airports? Develop a thorough understanding of the issues and challenges in today’s airport environment. Explore the role of airports in the modern economy. Understand operational and business functions, the role of key partners in the air transport system and civil aviation regulatory and security procedures

 Key Benefits

Upon completing this course you will have the skills to:
• Know the history of aviation and understand the role airports play in the economy
• Discover the various airport customers and partners
• Gain knowledge about the multiple operational and business functions of airports
• Acquire the tools to apply your knowledge and skills to your airport environment

 Duration

6 – 8 months

IATA Airline Customer Service

About

Become an expert in setting an Airline apart for service excellence and customer loyalty. Discover new trends in service excellence and customer loyalty. Discover new trends in service and loyalty programs; improve communication skills ,contact strategies and complaints management ; explore cultural awareness issues and stress management techniques.

 Key Benefits

Upon completing this course you will have the skills to: • Learn techniques of effective communication and customer contact
• Understand the various social styles and cultural differences of airline customers
• Gain knowledge about new trends in customer service

 Duration

6-8 months

IATA Passenger Ground Services

About

Learn what it takes to work at one of the airline’s industry most visible position and obtain the skills needed to provide assistance and related passenger services at the check-in , gate and concourse of an airport.

 Key Benefits

• Understand how airlines and airports operate in relation to the provision of passenger services
• Learn about passenger and baggage check-in & boarding procedures, including passengers with special needs
• Interpret the respective regulatory requirements related to passenger and baggage transport
• Understand how computer reservations and departure control systems operate
• Ensure safe and secure passenger & baggage transport
• Provide superior customer service in a demanding customer facing environment
• Learn about the latest technological innovations in passenger services
• Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel

 Duration

6 – 8 months

IATA Introduction to Airline Industry

About

Gain a solid understanding of the air transport business, including multi- operational concerns to both airlines and airports .Review industry history, learn the roles of key personnel, understand critical safety and security issues, and the scope of government and regulatory agencies.

 Key Benefits

Upon completing this course you will have the skills to:
• Know the history, current scale and scope of the airline industry
• Find out about the multiple operational and business functions of airlines
• Describe the duties and responsibilities of key airline personnel

 Duration

6-8 months